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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tee Smith

November 7, 2024

5  out of  5
rating by Tee Smith
"Very Knowledgeable and resourceful. Thanks J.R"
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Danielle Simmons

November 5, 2024

5  out of  5
rating by Danielle Simmons
"Wallah Richardson was very helpful and he got me right with my insurance!"
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E. Wilmot Jackson,Sr.

October 30, 2024

5  out of  5
rating by E. Wilmot Jackson,Sr.
"Mr. Richardson was excellent at getting me into State Farm. Interpersonal relationship is at the highest peak."
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Regina Weah

October 30, 2024

5  out of  5
rating by Regina Weah
"Wallah Jr. Was very audible, helpful, and a good listener, very patient, and most importantly, he gave me the an affordable insurance with the best benefits. Thank you, statfarm."
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Nikki

October 29, 2024

5  out of  5
rating by Nikki
"Sandra was awesome. She was able to get everything finalized for us quickly and we truly appreciate it."
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Cyrus

October 18, 2024

5  out of  5
rating by Cyrus
"Wallah jr, was a great help to me to be a state farm customer."
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Senodick Houndjo

October 17, 2024

5  out of  5
rating by Senodick Houndjo
"Best State Farm agent ever ! He skillfully addressed every single concern that I brought to him about my life insurance opening with State Farm. Very attentive, friendly and great communicator. I was blessed to have him handle my case. 👍🏽"
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Bennie Bradley

October 11, 2024

5  out of  5
rating by Bennie Bradley
"Sandra was responsive and a great listener. I appreciate the suggestions and for making sure I was happy with things."
We responded:
"Thank you for taking the time to share your positive experience with Sandra! I'm glad to hear that she was responsive and attentive to your needs. It's great that she provided helpful suggestions and made sure you were satisfied. We value your feedback and hope to assist you again in the future."
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Sam Collett

October 11, 2024

1  out of  5
rating by Sam Collett
"Man, these reviews are BAKED. I had been a State Farm auto customer for over a decade. Had one fender bender accident and State Farm, and this branch that I was working through, raised premiums on us and passed along all $3k damages to me over a three year period. This doubled our monthly premium for 2 vehicles. I repeat, zero accidents over a decade. $20k+ paid in premiums over the years. The math doesn't add up and State Farms customer service has dramatically declined over the years."
We responded:
"We appreciate you taking the time to share your feedback. We understand that having your premiums raised and being held responsible for the damages can be frustrating, especially after being a loyal customer for over a decade without any accident. I can understand how this situation would be disappointing and not align with your expectations. Changes in premiums can occur due to various factors, including the overall risk profile of the insured and the costs associated with claims. However, we understand that you were hoping for a different outcome. We apologize for any decline in customer service you may have experienced. We value your loyalty and would like to address your concerns further. Please reach out to our customer service team, and we'll do our best to assist you and address any remaining issues."
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Jerome Brown

October 4, 2024

5  out of  5
rating by Jerome Brown
"This branch has been serving me for more than 5 yrs. The days of Tori was great and now Wallah, JR, and team is continuing the great service!"
We responded:
"Thanks Jerome. We appreciate the review."
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Anonymous User

October 3, 2024

5  out of  5
rating by Anonymous User
"Great Customer Service, professional and knowledgeable!!! Thanks for everything JR!!!"
We responded:
"Thank you for sharing your positive experience! It's great to hear that you received excellent customer service from JR. If you have any more questions or need further assistance, feel free to us a call. Thanks"
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Taressa Burge

October 3, 2024

5  out of  5
rating by Taressa Burge
"I’ve been working with Sandra at Wallah Richardson’s State Farm Insurance Agency for over 7 years, and they deserve a medal (or at least a standing ovation)! Most recently, Sandra helped me get a bond for a trailer I bought off Facebook Marketplace—you know, one of those “great deals” that comes with a missing title. Thanks to Sandra, I finally got the tags, and I can now legally drive my bargain trailer! When I moved back to North Carolina, my sister recommended this office to me because her experience was so amazing. Even though I live in Durham, I still choose to work with them in Charlotte because the level of care and service they provide is unmatched. Over the past few months, I’ve needed help with several things, including insuring a new car—which was no small feat since the car never made it to the lot, and the VIN changed three times! Through all the confusion and hassle, Sandra was incredibly patient and made sure everything was handled smoothly. Add in navigating my first accident and the trailer situation, and Sandra and the team have been absolute lifesavers. If you need someone who will help you with a smile (and maybe a little extra patience), Sandra’s your person. Highest recommendation from me—and from my trailer!"
We responded:
"Thank you for sharing your amazing experience with Sandra and Wallah Richardson's State Farm Insurance Agency! It's wonderful to hear that Sandra provided exceptional service and went above and beyond to help you with various situations, including getting a bond for your trailer and insuring your new car. Your recommendation and appreciation for Sandra's professionalism, patience, and care are truly commendable. If you have any more questions or need further assistance, please don't hesitate to reach out."
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Emma Reister

October 2, 2024

5  out of  5
rating by Emma Reister
"Sandra was wonderful, patient, and extremely helpful. She answered all my questions and was efficiently about to get me a new policy that was perfect for me. She even assisted me to cancel my former policy. I would highly recommend her to anyone!"
We responded:
"Thank you for sharing your positive experience with Sandra! It's great to hear that she provided excellent customer service by patiently answering all your questions and helping you find a new policy that suited your needs. Assisting you with canceling your former policy shows her dedication to ensuring a smooth transition for you. Your recommendation of Sandra to others is greatly appreciated. If you have any more questions or need further assistance, feel free to let me know."
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Elijah Ombati

October 1, 2024

5  out of  5
rating by Elijah Ombati
"Perfect services from Wallah Richardson. I appreciate"
We responded:
"Thanks for taking the time to give Wallah Jr a review."
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Laurin Adams

October 1, 2024

5  out of  5
rating by Laurin Adams
"Mr. Richardson was very helpful and patient! Highly recommend this State Farm insurance agent!"
We responded:
"Thank you for sharing your positive experience with Mr. Richardson at the State Farm Insurance Agency! It's wonderful to hear that he was helpful and patient in assisting you. Your recommendation of Mr. Richardson as a State Farm insurance agent is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Dnya Williams

September 30, 2024

5  out of  5
rating by Dnya Williams
"Mr. Wallah Richardson had Great customer service positive attitude"
We responded:
"Thanks for the feedback."
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Dopo Thach

September 25, 2024

5  out of  5
rating by Dopo Thach
"I appreciate that JR taking his time to help me get my auto and home insurance together and explaining in detail on how it is. Greatly appreciate it. Thanks"
We responded:
"It's fantastic to hear that he took the time to help you with your auto and home insurance needs and provided detailed explanations. Your appreciation for his assistance is greatly acknowledged. "
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Arley Nonato Huertas

September 13, 2024

5  out of  5
rating by Arley Nonato Huertas
"I want to share the good experience getting my for Wallah Richardson and his outstanding commitment to assisting me with my insurance needs. From our very first conversation, Wallah demonstrated remarkable patience and kindness. He took the time to listen to my concerns, answer all my questions, and ensure that I fully understood my options. I highly recommend JR. to anyone seeking assistance with their insurance."
We responded:
"Thank you for sharing your wonderful experience with Wallah Richardson! It's fantastic to hear that he provided outstanding commitment and assistance with your insurance needs. His patience, kindness, and willingness to listen to your concerns and answer your questions are truly commendable. Your recommendation of JR to others seeking insurance assistance is greatly appreciated. If you have any more questions or need further assistance, feel free to let me know."
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Michelle Jackson

September 12, 2024

5  out of  5
rating by Michelle Jackson
"Great Experience. Wallah Richardson Jr was very professional. He took his time to explain to me the benefits of supplemental health insurance. I found this information very helpful and educational. I started my Hospital Income policy with this agency today and it was very affordable. Please contact Wallah Richardson JR now for all your insurance needs."
We responded:
"Thank you for taking the time to leave such a positive review about your experience with Wallah Richardson Jr and our agency. We appreciate your feedback and are thrilled to hear that you had a great experience and found his services to be professional and educational. "
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Janet butler

August 29, 2024

5  out of  5
rating by Janet butler
"Wallah Jr. Was able to help us not only to lower our monthly rates for insurance, but to get the amount of coverage that we needed. He was professional, concise, and thoughtful. I highly recommend."
We responded:
"Wallah Richardson Jr takes pride in his professionalism and commitment to finding tailored insurance solutions for his clients. We are glad to hear that he was able to provide you with a concise and thoughtful service, ensuring that your specific requirements were met. It is our goal to ensure that our clients have the right amount of coverage to protect their assets and provide peace of mind. Thanks for the review"
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Pooja Adarkar

August 28, 2024

5  out of  5
rating by Pooja Adarkar
"I switched to StateFarm and worked with Sandra who has been amazing! She was able to give us the best quote for our Auto, Home and Liability Umbrella Policy. She is extremely knowledgeable, reliable, and has been great throughout this process. I highly recommend her!"
We responded:
"We are delighted to know that Sandra's knowledge and reliability have made a positive impact on your experience. Our team works hard to stay up-to-date with the latest insurance trends and regulations, ensuring that we can provide our clients with accurate and informed advice. We are committed to being a reliable partner throughout the insurance process, and we are glad that Sandra has exemplified this commitment."
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Hassan Blake

August 27, 2024

5  out of  5
rating by Hassan Blake
"Excellent customer service skills .Sandra was the perfect in helping me choose my insurance I would highly recommend these guys"
We responded:
"Your recommendation means a lot to us, and we are grateful for your trust in our services. We take pride in our team's ability to deliver exceptional customer service and provide tailored insurance solutions. If you have any further questions or require additional assistance, please do not hesitate to reach out to Sandra or our team. We are here to help and look forward to serving you in the future."
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Francis Kranwreba Sio

August 27, 2024

5  out of  5
rating by Francis Kranwreba Sio
"Wallah was very professional and handled our new business well. I left Allstate Insurance and transferred to State Farm. Wallah provided our temporary cards and is great to work with."
We responded:
"hank you for your kind words about Wallah. We take pride in our team's professionalism and dedication to serving our clients. If you have any further questions or require additional assistance, please do not hesitate to reach out to Wallah or our team at State Farm. We are here to help and look forward to serving you in the future."
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Brandon B

August 26, 2024

5  out of  5
rating by Brandon B
"JR,was very helpful and resourceful on finding me a good quote that was affordable.i greatly appreciate your patience and clarity on the details on the policy.Thank you again."
We responded:
"We are also pleased to hear that JR demonstrated patience and clarity in explaining the details of the policy to you. We believe in transparent communication and ensuring that our clients fully understand the terms and conditions of their insurance coverage. It is our goal to provide an exceptional customer experience, and we are glad that JR was able to meet your expectations."
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Sheila Hovis

August 23, 2024

5  out of  5
rating by Sheila Hovis
"Great customer service. Thank you"
We responded:
"Thanks for taking the time to leave us a review."